Integrated Portals - ClearView Technologies, Inc

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Solutions

As organizations implement technologies with proven track records and demonstrable benefits, the use of portal and integrated portal technology can add benefits across the enterprise by providing real-time monitoring of complex cost, schedule and scope baselines. Business need to simplyfy and standarize technology infrastructure so they can achieve a level of on demand businss to respond to both internal and external demands.

Multi-agency Information Aggregation

The City of Philadelphia has deployed Instaknow to integrate real-time information from multiple city agency legacy systems and provide social services case administrators an instant and comprehensive understanding of a family's entire social services history, current status, eligibility, and needs. via a web based "Case Management Portal.”

Philadelphia Solution Breaks New Ground

For Integrated Social Services

Benefiting caseworkers, clients and tax payers, this integrated Case Management system is a model for all large cities

Philadelphia engaged InstaKnow's award winning "No-Code Business Process Management TM" software, the same software on which ClearView-ACE is based, to integrate real-time information and automate business processes across multiple city agencies' disparate backend systems, web-based portals, and client-server systems. The software's automated intelligence capabilities greatly reduce the costly, time-consuming, and sometimes tragic problems that result from fragmented, hard to reach information and protracted manual operations. Powered by patented artificial intelligence, the portal supplies sophisticated decision support solutions without writing code and without change to existing systems.

The Problem - Lack of Integration Created Delays and Caused Wrong Decisions

Without getting an accurate and comprehensive view of a cross-agency profile of each family member eligible to receive aid, a caseworker was unable to make timely, correct decisions. Getting all relevant data from every agency would take days or weeks. Incomplete information could result in a potentially disastrous decision, e.g. reunification of a child with a parent without knowing the parent's history of mental disorder.

The Solution - Real-time Integration with Immediate Benefits to the City

The integrated process automation solution, appropriately named CARES, (Cross Agency Responsibilities for Effective Services) integrates data from the following social services and related family information systems:

1. Behavioral Health Special Initiative	7. Department of Human Services
2. Office of Emergency Shelter Services	8. Office of Mental Health Services
3. Case Load Management	9. Community Health Services
4. Department of Social Services	10. Crisis Response Center
5. Forensic Intensive Recovery System	11. Juvenile Justice System
6. City Prison System	12. Payment Systems

CARES provides the Department of Social Services (DSS) an instant and comprehensive understanding of an individual (client) and the family's entire social services history, current status, eligibility, and needs. CARES advances caseworker productivity, improves responsiveness to clients, drastically cuts decision times, ensures compliance to state and federal laws and guidelines; and avoids potentially calamitous case decisions that result from misinformation, fragmented information, late information, or simply, no information.

The portal will be enhanced to include more agencies and to send automated proactive and reactive alerts when changes occur in a family or client's situation. CARES' no-code, rapid reconfiguration business agility is unmatched by any coded technology.