A $6 billion dollar insurance firm that is serving domestic and international customers came with a problem. The size and scope of this company inherently has problems with timely and accurate data access and sharing.
Manual Process
One of the many insurance coverage types this firm provides is fleet insurance for millions of corporate vehicles supporting more than 2,000 corporate clients. These companies submit Excel spread sheets to the firm's support service department with vehicle information including: Registration, Make, Model, Year, Purchased/Leased, Part of a Fleet or not, ect. for each vehicle. Due to the fact that the firm stores this information on a home-grown AS400 mainframe (legacy system) the process was manual and time consuming for employees.
An Automated Solution
With the ClearView automated solution the vehicle list spread sheet is automatically read and compared with the AS400 vehicle list download. Changes in vehicle status are automatically generated and e-mailed to the client.
The benefits of automating millions of system inquiries and updates are significant. Processing will be done faster and the error/research/corrections incidents will be reduced drastically. With ClearView's unique technology, no changes were needed to the program code on the AS400 system. An automated audit trail is kept of all updates. Since the automation is configured (not coded) in a programming language, the business rules driving the automated processes can be easily changed without recompiling programs. Needless to say time and cost savings for this firm are significant.